BbMHSupport: MHSupport is monitoring a client for latency issues with exams that pull questions from large test pools. #somethingtowatch
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This is a tweet from Blackboard Managed Hosting Support (BbMHSupport). What an incredibly wonderful communication. They have gotten word that a problem MIGHT exist. They are monitoring it. They are sharing that fact with everyone else. This problem might be unique to one client or might even be based on something outside of Blackboard. But since we all know about it, we can also watch for it and not be caught by surprise. Based on feedback, the support people will know if this is a problem affecting only one client or something larger. Win, win. Blackboard’s Managed Hosting group is doing some really great things, including this and many webinars. It all increases transparency, builds trust, and provides better service. GOOD JOB! |
